Job Description
Join our award-winning hospitality team at Grand Harbor Hotel during this exciting period of growth! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences in Baltimore's vibrant Inner Harbor district. This is your chance to shine in a fast-paced environment where your people skills directly shape our reputation. Competitive compensation includes benefits and growth opportunities for dedicated team players.
Responsibilities
- Manage seamless guest check-in/check-out processes while maintaining accurate reservation records
- Resolve guest inquiries and concerns with professionalism and efficiency
- Coordinate with housekeeping, maintenance, and valet departments
- Process payments and manage cash handling procedures
- Utilize property management systems to optimize occupancy and upselling opportunities
- Maintain lobby ambiance and ensure impeccable presentation standards
- Train new team members on hotel protocols and service standards
Qualifications
- Minimum 1 year hospitality or customer service experience required
- Exceptional communication and conflict resolution skills
- Proficiency with property management systems (Opera/PMS preferred)
- Ability to multitask effectively during peak hours
- Valid Maryland driver's license (for valet coordination)
- Flexible availability including nights, weekends, and holidays
- Basic first aid/CPR certification (or willingness to obtain)
- Fluency in English; Spanish proficiency highly valued