Job Description
The Grand Chicago is seeking enthusiastic individuals to join our vibrant team. We are currently hiring for various entry-level positions within our Front Office department, offering flexible shift work opportunities for candidates looking to launch a rewarding career in the hospitality industry. Whether you are a recent graduate or looking for a career change, we provide comprehensive training, mentorship, and a supportive environment designed for your success.
Join us to experience world-class service standards and a culture that values your growth and contribution to our guest experience.
Responsibilities
- Greet and welcome guests with a warm, professional demeanor at all times.
- Assist with guest check-in and check-out procedures efficiently and accurately.
- Maintain the cleanliness and organization of the lobby, reception area, and common spaces.
- Answer guest inquiries regarding local attractions, dining options, and hotel amenities.
- Handle guest requests, complaints, and special arrangements with patience and problem-solving skills.
- Collaborate seamlessly with front desk, housekeeping, and maintenance teams.
- Stay updated on local events and promotions to provide accurate recommendations.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous hospitality or customer service experience is preferred but not required for this entry-level role.
- Must be available to work various shifts, including weekends and holidays to meet business demands.
- Strong interpersonal and communication skills with a focus on customer service.
- Ability to stand, walk, and lift light objects (up to 20 lbs) for extended periods.
- Proficiency in basic computer operations and hotel management software is a plus.