Job Description
Embark on an exciting hospitality career at Pacific Gateway Hotel, Long Beach's premier waterfront destination! We're seeking passionate individuals to join our dynamic team as Entry-Level Hotel Concierges. No prior experience required – we provide comprehensive training! Enjoy competitive pay, complimentary hotel stays, wellness benefits, and career growth opportunities in a stunning oceanfront setting. Work in a supportive environment where your customer service skills shine while assisting guests with local attractions, dining reservations, and seamless check-in experiences. Join us in creating memorable stays for visitors from around the world!
Responsibilities
- Deliver exceptional guest service at the front desk and concierge station
- Process check-ins/check-outs efficiently using hotel management systems
- Provide accurate local recommendations for attractions, dining, and transportation
- Handle guest inquiries and resolve service issues promptly
- Manage reservations and coordinate with housekeeping/operations teams
- Maintain immaculate front desk area and lobby presentation
- Assist with special event coordination and guest requests
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Punctual, reliable, and guest-focused mindset
- Ability to work flexible shifts including weekends/holidays
- Positive attitude and problem-solving aptitude
- Valid California driver's license preferred
- Previous hospitality experience beneficial but not required