Job Description
Welcome to the vibrant heart of Atlanta, Georgia! At Grand Luxe Hotels & Resorts, we don't just provide rooms; we create unforgettable experiences. We are currently seeking motivated, entry-level individuals to join our dynamic Front Office team as a Front Desk Agent.
If you are looking to kickstart your career in the hospitality industry with a world-class brand, this is your opportunity. We offer comprehensive training, mentorship programs, and a pathway to management for our rising stars. Join a team where your energy is valued and your hard work is rewarded.
Why Join Us?
- Competitive entry-level salary ($18-$22/hr)
- Health, dental, and vision insurance
- Employee discounts on stays and dining
- Clear career advancement opportunities
Responsibilities
- Greet guests warmly upon arrival and assist with check-in/check-out processes efficiently.
- Answer incoming phone calls and route inquiries to the appropriate department promptly.
- Resolve guest complaints and concerns with patience, empathy, and professionalism.
- Process payments and maintain accurate financial records for the shift.
- Assist with concierge services, including local recommendations and transportation arrangements.
- Maintain a pristine lobby and common area environment.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet quality standards.
Qualifications
- High school diploma or GED is required; prior hospitality experience is a plus but not mandatory.
- Strong verbal communication skills with a friendly and professional demeanor.
- Basic computer proficiency and ability to learn Property Management Systems (PMS).
- Ability to work flexible shifts, including weekends, holidays, and nights.
- A valid driver's license and reliable transportation.
- A passion for customer service and attention to detail.