Job Description
Are you looking to kickstart a dynamic career in the hospitality industry? The Grand Union Hotel is seeking enthusiastic, entry-level individuals to join our team as Front Desk Associates. We offer competitive shift differentials, comprehensive training, and a clear pathway for career advancement.
We pride ourselves on delivering world-class service and creating memorable experiences for our guests. Whether you are working day or night, your energy and professionalism will set the tone for our guests' stay. Join us in a fast-paced environment where no two days are the same.
Responsibilities
- Check guests in and out efficiently, verifying payment methods and ensuring all necessary documentation is completed.
- Answer incoming phone calls and emails promptly, responding to inquiries with a friendly and professional demeanor.
- Manage the hotel lobby area, ensuring it is clean, organized, and welcoming at all times.
- Process daily hotel operations, including key management, wake-up calls, and room service requests.
- Handle guest complaints or requests with empathy and problem-solving skills to ensure 100% guest satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for check-in.
Qualifications
- No prior hospitality experience required; we provide full training.
- High school diploma or GED is preferred.
- Strong interpersonal and communication skills with a customer-first attitude.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Basic computer proficiency and familiarity with property management systems is a plus but not mandatory.
- A valid driver's license is required for local driving duties.