Job Description
Join the Raleigh Inn & Suites team as our new Front Desk Agent. We are seeking a welcoming and organized individual to be the first point of contact for our valued guests. Whether you are an experienced hospitality professional or looking to start your career, we provide comprehensive training and a supportive environment. Help us create memorable experiences for travelers from around the world.
Why Join Us?
- Competitive hourly wage ($15 - $18/hr).
- Free meals and employee discounts.
- Flexible scheduling to work with your life.
- Opportunities for career advancement within the hotel chain.
Responsibilities
- Guest Relations: Greet arriving guests warmly, check them in efficiently, and provide a complete orientation to the hotel facilities and local area.
- Operations: Manage the front desk operations, including answering multi-line phones, processing payments, and handling luggage.
- Communication: Respond to guest inquiries via phone, email, and in-person promptly and professionally.
- Security: Monitor security cameras and access points to ensure the safety and security of guests and property.
- Maintenance: Coordinate with housekeeping to ensure rooms are ready for check-in and assist with any immediate guest requests.
- Administrative: Maintain accurate records of guest stays and resolve any billing discrepancies.
Qualifications
- No Experience Required: We welcome entry-level candidates who are eager to learn the hospitality industry.
- Communication Skills: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Technology Proficiency: Basic computer literacy and ability to learn hotel management software quickly.
- Professional Appearance: Must maintain a neat, clean, and professional appearance at all times.
- Reliability: Strong work ethic with the ability to work varying shifts, including weekends and holidays.
- Problem Solving: Ability to remain calm and effective when handling guest complaints or unexpected situations.