Job Description
Welcome to a vibrant career in hospitality! The Tampa Grand Hotel & Suites is currently seeking motivated and friendly individuals to join our team as Entry Level Hotel Receptionists. If you are looking for a dynamic work environment with flexible shift options and a clear path for advancement, this is the perfect opportunity for you.
As a Front Desk Associate, you will be the face of our hotel, ensuring every guest feels welcomed and valued from the moment they arrive. We offer competitive pay, comprehensive training, and a supportive team culture. No prior experience is necessary; we provide all the training you need to succeed in the hospitality industry.
Why Join Us?
- Competitive hourly wage ($15 - $18/hr)
- Flexible shift schedules including nights and weekends
- On-the-job training and career growth opportunities
- Employee discounts on hotel stays and dining
- Health, dental, and vision insurance available for full-time staff
Responsibilities
- Greet and Welcome: Warmly welcome guests upon arrival and assist with the check-in and check-out process efficiently.
- Front Desk Operations: Manage the front desk operations during assigned shifts, including answering multi-line phones, taking messages, and handling inquiries via email and in-person.
- Guest Services: Assist guests with directions, local recommendations, and special requests to ensure a memorable stay.
- Payment Processing: Accurately process payments and handle cash, credit cards, and other financial transactions using hotel management software.
- Maintenance Coordination: Communicate maintenance requests to the engineering team and coordinate with housekeeping to ensure rooms are ready for new arrivals.
- Administrative Tasks: Maintain accurate guest records and update the property management system (PMS) with the latest information.
Qualifications
- Education: High school diploma or GED equivalent is required.
- Experience: Previous hospitality or customer service experience is preferred but not required for entry-level applicants.
- Availability: Must be available to work a flexible schedule, including weekends, holidays, and overnight shifts.
- Communication: Excellent verbal and written communication skills with a professional and friendly demeanor.
- Computer Skills: Basic computer literacy and typing proficiency are required.
- Physical Requirements: Ability to stand for long periods, lift moderate amounts of weight, and perform light cleaning duties.