Job Description
Are you a people person looking for a rewarding career with weekly pay? Join the dynamic team at Fort Worth Luxury Suites & Hotel, where we pride ourselves on exceptional service and a vibrant atmosphere. We are currently seeking a dedicated Front Desk Agent to join our prestigious hospitality staff. In this role, you will be the face of our brand, ensuring every guest feels welcome, valued, and comfortable during their stay in the heart of Texas.
Our team enjoys a supportive work environment, comprehensive training, and the peace of mind that comes with a reliable paycheck every week. If you have a passion for hospitality and want to work for a company that puts its employees first, we want to hear from you.
Responsibilities
- Check guests in and out efficiently using the property management system (PMS).
- Greet all guests warmly upon arrival and assist with luggage or directions.
- Handle incoming phone calls, emails, and guest inquiries promptly and professionally.
- Resolve guest complaints or issues with a focus on customer satisfaction and retention.
- Process payments accurately and manage the front desk cash drawer.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in front desk operations or customer service is preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel management software.
- Ability to work flexible shifts, including weekends and holidays.