Job Description
Join our award-winning team at Sunrise Hospitality Group, where we're transforming guest experiences in the heart of El Paso! We're seeking passionate individuals to kickstart their hospitality careers as Entry-Level Guest Services Associates. Enjoy comprehensive training, growth opportunities, and a supportive work environment. Perfect for recent graduates or career changers looking to enter the thriving hotel industry.
As part of our family, you'll receive competitive benefits including health insurance, paid time off, and employee discounts. Our commitment to excellence has earned us the 'Best Employer in Hospitality' award for three consecutive years. Ready to build your future in hospitality?
Responsibilities
- Deliver exceptional guest service through check-in/check-out procedures and personalized assistance
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and professionally following company protocols
- Collaborate with housekeeping, maintenance, and F&B departments for seamless operations
- Maintain accurate records in property management systems
- Process payments and manage cash handling procedures
- Conduct room inspections to ensure standards are met
- Participate in daily team briefings and training sessions
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Customer service experience preferred but not required
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer literacy and comfort with reservation systems
- Professional appearance and positive attitude
- Ability to multitask in a fast-paced environment
- Valid Texas driver's license (if applicable for position duties)