Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in our vibrant El Paso location. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career advancement paths in the thriving Texas hospitality industry.
As the first point of contact for our international guests, you'll embody our commitment to excellence while handling check-ins, managing reservations, and resolving inquiries with professionalism. If you thrive in fast-paced environments and possess exceptional communication skills, we want to meet you!
Responsibilities
- Efficiently manage guest check-in/check-out processes and room assignments
- Handle reservation inquiries and modifications via phone, email, and in-person
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments for guest requests
- Resolve guest concerns promptly and escalate complex issues to management
- Maintain strict confidentiality of guest information and financial data
- Utilize hotel management software (Opera/PMS) for daily operations
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality or customer service experience
- Proficiency in English; bilingual Spanish highly preferred
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts, weekends, and holidays
- Basic computer literacy with reservation system experience
- Valid Texas driver's license (if required for errands)