Job Description
Are you ready to launch a dynamic career in the hospitality industry? Pikes Peak Hospitality Group is currently seeking enthusiastic and reliable individuals to join our team as Entry-Level Hotel Associates. We pride ourselves on delivering world-class service in the beautiful city of Colorado Springs and are looking for people who are eager to learn, grow, and make a lasting impression on our guests.
Whether you aspire to manage a luxury property or want to build a foundation in customer service, this is the perfect opportunity. We offer comprehensive training programs, a supportive work culture, and clear pathways for internal promotion. No prior experience is necessary—just bring your positive attitude and willingness to work hard.
Responsibilities
- Greet and Welcome: Provide a warm, professional, and memorable first impression to every guest entering the property.
- Front Desk Operations: Assist with check-in and check-out processes, manage reservations, and answer phone inquiries with a smile.
- Guest Services: Anticipate guest needs and resolve any issues or complaints promptly to ensure a 5-star experience.
- Housekeeping Coordination: Support the housekeeping team to ensure all public areas and guest rooms meet our high cleanliness standards.
- Event Support: Assist in the setup and breakdown of hotel events, banquets, and conferences.
- Team Collaboration: Work closely with fellow staff members to maintain a seamless and efficient operation.
Qualifications
- Education: High school diploma or GED is preferred but not required.
- Experience: No prior experience required. We value attitude over experience and provide full training.
- Communication: Strong verbal communication skills and a professional phone manner.
- Availability: Must be flexible to work weekends, holidays, and rotating shifts.
- Attitude: A genuine desire to serve others and a proactive approach to problem-solving.
- Physical Requirements: Ability to stand for extended periods and lift light objects.