Job Description
Join our award-winning team as a Part-Time Front Desk Agent at Grand Hospitality Group's Columbus location! We're seeking energetic professionals who thrive in fast-paced environments and excel at creating memorable guest experiences. This role offers flexible shift work including evenings, weekends, and holidays, perfect for students or career changers seeking work-life balance. You'll be the welcoming face of our hotel, handling check-ins, managing reservations, and resolving guest inquiries with professionalism and warmth. Competitive hourly rates, complimentary meals during shifts, and career advancement opportunities await.
Responsibilities
- Efficiently check guests in/out using our property management system
- Manage reservations, modifications, and cancellations accurately
- Process payments and maintain cash handling procedures
- Address guest concerns promptly and coordinate with housekeeping/maintenance
- Operate switchboard and assist with guest transportation requests
- Prepare reports and maintain front desk documentation
- Uphold brand standards through exceptional service delivery
- Collaborate with team during peak occupancy periods
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or hospitality experience preferred
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic computer proficiency with reservation systems
- Flexible availability for rotating shifts (days, evenings, weekends)
- Positive attitude with problem-solving mindset
- Must pass background check and drug screening