Job Description
Join our award-winning team at Grand Plaza Hotel Sacramento as a Front Desk Agent! We're seeking energetic hospitality professionals to deliver exceptional guest experiences in our downtown location. This entry-level position offers comprehensive training, career growth opportunities, and a supportive team environment. Perfect for detail-oriented individuals who thrive in dynamic settings, with flexible shift schedules including evenings, weekends, and holidays.
As a key ambassador of our brand, you'll manage check-in/check-out processes, handle reservations, and resolve inquiries with professionalism. We provide competitive benefits including health insurance, 401(k) matching, and hotel discounts. No prior experience required – we'll equip you with all necessary skills!
Responsibilities
- Efficiently manage guest check-in/check-out procedures using hotel management systems
- Process reservations, cancellations, and modifications with attention to detail
- Respond to guest inquiries and resolve concerns promptly using de-escalation techniques
- Coordinate with housekeeping, maintenance, and security departments for seamless operations
- Maintain accurate records of guest transactions and room status updates
- Process payments and handle cash/credit card transactions securely
- Uphold brand standards through personalized service during all guest interactions
Qualifications
- High school diploma or equivalent (hospitality certification a plus)
- Strong communication and interpersonal skills in English (bilingual Spanish valued)
- Basic computer proficiency with ability to learn hotel software quickly
- Ability to stand/walk for extended periods during shifts
- Flexibility to work evenings, weekends, and holidays on rotating schedule
- Customer service mindset with problem-solving aptitude
- Attention to detail and accuracy in financial transactions
- Positive attitude and teamwork-oriented approach