Job Description
We are seeking a dedicated and professional Front Desk Agent to join our team in Raleigh, NC. This is a fantastic opportunity for individuals looking to start a career in hospitality with no prior experience required. We pride ourselves on providing world-class service, and we are looking for friendly individuals to help us maintain that standard.
If you are available for shift work and eager to learn, this is the perfect role for you. You will be the face of our property, responsible for ensuring our guests feel welcome from the moment they arrive. Join us and grow your skills in a supportive environment.
Responsibilities
- Check guests in and out efficiently, verifying payment methods and collecting necessary information.
- Answer all incoming calls and emails promptly, addressing guest inquiries with a polite and professional tone.
- Manage the front desk console, including handling mail, packages, and local recommendations.
- Assist with administrative tasks such as filing, data entry, and maintaining the lobby area.
- Coordinate with housekeeping and maintenance teams to resolve guest requests and ensure room readiness.
- Enforce property policies and safety procedures to ensure a secure environment for all guests.
- Process cash transactions and credit card payments accurately.
Qualifications
- No prior experience necessary; comprehensive training will be provided.
- Must be at least 18 years of age.
- Strong interpersonal and communication skills.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Basic computer proficiency and typing speed.
- A professional appearance and a friendly, outgoing personality.