Job Description
Are you looking to kickstart your career in the vibrant hospitality industry?
Hilton Sacramento Downtown is seeking enthusiastic individuals for our Entry Level positions. We offer competitive pay, comprehensive benefits, and a supportive environment for career growth. Join our team and experience the thrill of working in a dynamic, shift-based environment.
Our ideal candidate is a self-starter who thrives in a fast-paced setting and is ready to deliver exceptional guest experiences every single day.
Responsibilities
- Guest Relations: Greet guests warmly and check them in/out efficiently using our Property Management System.
- Front Desk Operations: Manage front desk operations during assigned shifts, including answering phones, managing reservations, and handling inquiries.
- Operational Support: Assist with housekeeping coordination and maintain a pristine lobby area to ensure a welcoming atmosphere.
- Problem Solving: Resolve guest complaints and issues with patience, empathy, and professionalism to ensure a 5-star experience.
- Team Collaboration: Collaborate with housekeeping and maintenance teams to ensure rooms are ready and facilities are in top condition.
Qualifications
- Education: High School Diploma or GED required.
- Experience: Previous customer service experience is a plus but not mandatory for entry-level applicants.
- Schedule: Flexibility to work various shifts, including nights, weekends, and holidays.
- Skills: Strong communication and interpersonal skills with a friendly demeanor.
- Physical Requirements: Ability to stand for extended periods and lift light objects (up to 25 lbs).