Job Description
Embark on an exciting hospitality career at Grand Hospitality Dallas! We're seeking a charismatic Front Desk Agent to be the first point of contact for our esteemed guests. Deliver exceptional service while showcasing your organizational skills in a luxury hotel environment. Join our award-winning team and grow your career in the heart of Dallas!
Responsibilities
- Warmly greet and check in/out guests with efficiency and professionalism
- Manage reservations and room assignments using Opera property management system
- Handle guest inquiries and resolve complaints with grace and solutions
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Perform concierge duties including local recommendations and bookings
- Uphold brand standards and maintain a pristine front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera property management system
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Flexible schedule including weekends and holidays
- Valid Texas driver's license (if providing guest transportation)
- Professional appearance and positive attitude