Job Description
Join the vibrant hospitality scene at The Grand Fort Worth Hotel, a premier destination in the heart of Texas. We're seeking enthusiastic part-time Guest Services Agents to deliver exceptional experiences to our diverse clientele. Enjoy flexible scheduling, competitive pay, and the opportunity to work in a luxurious setting with a team of industry professionals. Perfect for students or those seeking supplemental income with growth potential.
Responsibilities
- Provide warm, personalized check-in/check-out services using Opera PMS
- Handle guest inquiries and resolve concerns with exceptional problem-solving
- Process payments and manage cash drawer transactions accurately
- Coordinate with housekeeping and maintenance departments for guest requests
- Market hotel amenities and local attractions to enhance guest experiences
- Maintain meticulous records of guest preferences and feedback
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year hotel or customer service experience
- Proficiency in property management systems (Opera/Micros)
- Strong communication skills and multilingual abilities (Spanish a plus)
- Ability to work evenings, weekends, and holidays flexibly
- Valid Texas driver's license for occasional errands