Job Description
Join our award-winning luxury hotel in downtown Tampa as a Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences at our AAA Four-Diamond property. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of Florida's most vibrant destinations.
Responsibilities
- Manage seamless check-in/check-out processes for 150+ daily guests
- Handle reservations, room assignments, and payment transactions
- Resolve guest inquiries and complaints with professionalism
- Collaborate with housekeeping and maintenance teams
- Upsell hotel amenities and special packages
- Maintain accurate guest records in PMS system
Qualifications
- 2+ years hotel front desk experience required
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Flexible availability including nights/weekends/holidays
- Valid Florida driver's license preferred
- Spanish language skills highly valued