Job Description
Launch your hospitality career with The Grand Hotel San Francisco! We're seeking a passionate Entry-Level Hotel Manager to join our dynamic team in the heart of the city. This role offers comprehensive training in luxury hotel operations, guest experience management, and team leadership. Work in an iconic downtown location while developing skills in revenue management, staff coordination, and service excellence. Our supportive environment is perfect for motivated individuals ready to grow in the competitive hospitality industry.
Responsibilities
- Oversee daily front desk operations and ensure exceptional guest service standards
- Train and supervise front desk agents, concierge, and housekeeping staff
- Manage check-in/check-out processes and resolve guest inquiries promptly
- Monitor room inventory and coordinate with housekeeping for optimal occupancy
- Assist in implementing marketing strategies to drive bookings and revenue
- Collaborate with departments (food & beverage, events) to deliver seamless guest experiences
- Handle guest complaints with professionalism and implement solutions
- Participate in weekly management meetings and operational reviews
Qualifications
- Bachelor's degree in Hospitality Management or related field preferred
- 0-2 years hotel or luxury service experience
- Strong organizational and multitasking abilities
- Excellent communication and interpersonal skills
- Proficiency in hotel management software (Opera, Delphi, etc.)
- Ability to work flexible schedules including nights, weekends, and holidays
- Valid California driver's license (for property errands)
- Basic knowledge of revenue management principles