Job Description
Launch your hospitality career at Grand Mirage Resorts, where we transform guests' dreams into unforgettable experiences. As an Entry-Level Hotel Manager, you'll be the cornerstone of our legendary Las Vegas property, mastering the art of luxury service while building leadership skills in one of the world's most dynamic destinations. We invest in your growth through our award-winning management training program, ensuring you emerge as a hospitality industry leader.
Join our vibrant team where passion meets opportunity, and every day brings new challenges to conquer. With competitive compensation, comprehensive benefits, and a culture that celebrates innovation, Grand Mirage Resorts is your stepping stone to excellence in hotel management.
Responsibilities
- Oversee daily front desk operations, check-in/check-out procedures, and guest concierge services
- Manage staff scheduling, training, and performance evaluations for 15+ team members
- Resolve guest complaints with exceptional service recovery techniques
- Monitor room inventory and coordinate with housekeeping for optimal occupancy rates
- Implement and maintain brand standards for cleanliness and guest experience
- Collaborate with departments (F&B, Events, Maintenance) to ensure seamless operations
- Analyze operational metrics to identify improvement opportunities
- Assist in developing and executing hotel marketing strategies
Qualifications
- Bachelor's degree in Hospitality Management or related field (or equivalent experience)
- 1-2 years hotel operations experience or internship in luxury hospitality
- Proficiency in hotel management software (Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Valid Nevada Gaming License (or willingness to obtain)
- Strong problem-solving abilities with attention to detail
- Ability to work flexible hours, nights, weekends, and holidays
- Basic knowledge of hotel revenue management principles