Job Description
Join our award-winning hospitality team at Milwaukee Hospitality Group! We're seeking a passionate Entry Level Hotel Manager to kickstart your career in luxury guest experiences. As a cornerstone of our downtown Milwaukee location, you'll learn industry-leading operations while shaping memorable stays for international travelers. Our comprehensive training program covers revenue management, team leadership, and premium service standards. Enjoy competitive benefits, growth opportunities, and the chance to work in Wisconsin's vibrant tourism hub.
Responsibilities
- Manage daily front desk operations and guest check-in/check-out procedures
- Train and supervise 10+ hospitality staff members on service excellence
- Resolve guest concerns with empathy and efficiency to maintain 95%+ satisfaction
- Monitor room inventory and optimize booking strategies for maximum occupancy
- Coordinate with housekeeping, maintenance, and F&B departments
- Execute marketing initiatives for local events and seasonal promotions
- Implement safety protocols and emergency response procedures
Qualifications
- Associate's degree in Hospitality Management or related field
- 1+ years hotel or high-end customer service experience
- Proficiency in Opera or similar property management systems
- Strong conflict resolution and multitasking abilities
- Valid Wisconsin Food Handler certification (or willingness to obtain)
- Basic understanding of P&L statements and revenue metrics
- Flexible availability including nights, weekends, and holidays
- Clean driving record and reliable transportation