Job Description
Join our award-winning team at Grand Hospitality Group as an Entry-Level Hotel Manager and launch your career in premium hospitality! We're seeking a dynamic, service-driven professional to oversee daily operations at our flagship downtown Kansas City property. This immersive role offers hands-on experience in guest relations, team leadership, and operational excellence within a luxury environment. Perfect for recent graduates with hospitality degrees or experienced associates ready to elevate their careers. Enjoy competitive benefits, professional development programs, and the opportunity to grow within our expanding portfolio.
Responsibilities
- Manage daily front desk operations including check-in/check-out, guest inquiries, and VIP experiences
- Supervise and mentor 10+ staff members across departments (housekeeping, maintenance, concierge)
- Resolve guest complaints promptly while maintaining 95%+ satisfaction metrics
- Monitor room inventory, pricing strategies, and occupancy reports
- Coordinate with vendors and service providers to ensure seamless operations
- Implement brand standards and safety protocols across all departments
- Analyze operational data to identify improvement opportunities
Qualifications
- Associate's degree in Hospitality Management or related field (or equivalent experience)
- 1-2 years hotel operations or customer service experience
- Strong leadership and conflict resolution abilities
- Proficiency in hotel management software (Opera, PMS)
- Excellent communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid Missouri driver's license with clean record
- ServSafe certification preferred