Job Description
Are you ready to kickstart your career in the vibrant hospitality industry? The Grand Union Hotel Group is seeking motivated individuals to join our dynamic team as **Entry Level Shift Managers**. We are looking for reliable, energetic candidates to oversee our front desk operations during our high-traffic evening and night shifts. If you are looking for a role that offers professional growth, stability, and the chance to make a real difference in guests' experiences, this is the perfect opportunity for you. We offer a supportive environment where no prior experience is required—just a great attitude and a willingness to learn.
Responsibilities
- Oversee front desk operations, including efficient check-ins, check-outs, and concierge services.
- Manage the night audit process and ensure financial accuracy and reporting.
- Resolve guest inquiries and complaints with a focus on exceeding expectations and maintaining high satisfaction scores.
- Monitor hotel security and safety protocols during off-hours to ensure a secure environment.
- Maintain accurate records of daily activities, guest interactions, and incidents.
- Assist in training junior staff and ensuring brand standards are met across all shifts.
- Coordinate with housekeeping and maintenance teams to address guest requests promptly.
Qualifications
- High School Diploma or GED is required.
- No prior hospitality experience necessary; comprehensive on-the-job training is provided.
- Strong interpersonal and verbal communication skills.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Proficient in Microsoft Office Suite and hotel property management systems (PMS).
- Must be detail-oriented, organized, and able to work independently in a fast-paced environment.