Job Description
Join our award-winning hospitality team at the Fort Worth Grand Hotel! We're seeking passionate individuals to kickstart their careers in luxury hospitality – no experience required! As a Guest Services Associate, you'll be the face of our renowned downtown property, delivering exceptional service to international travelers and local guests. Enjoy competitive pay, comprehensive training, and growth opportunities in one of America's fastest-growing cities.
Why Work With Us?
- Industry-leading onboarding program
- Health benefits after 60 days
- Employee discounts at partner venues
- Free parking and meal stipends
- Clear advancement path to management
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for guests
- Manage reservations and room assignments efficiently
- Resolve guest inquiries with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Promote hotel amenities and local attractions
- Uphold strict cleanliness and safety standards
- Participate in daily team briefings
Qualifications
- High school diploma or equivalent (GED accepted)
- Excellent communication and interpersonal skills
- Strong attention to detail and problem-solving abilities
- Ability to work flexible schedules including weekends/holidays
- Basic computer proficiency (MS Office suite)
- Positive attitude with genuine hospitality passion
- Ability to stand for extended periods
- Willingness to complete paid certification training