Job Description
Join our award-winning team at Grand Hospitality Group in Charlotte, NC, and launch your hospitality career! We're seeking enthusiastic Entry-Level Hotel Staff to deliver exceptional guest experiences. No prior experience required—comprehensive training provided. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing portfolio of premium hotels.
Why Work With Us?
- Industry-leading onboarding program
- Health benefits and 401(k) matching
- Employee discounts on hotel stays and dining
- Positive, inclusive work culture
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold cleanliness standards in lobby and common areas
- Assist with valet and concierge services as needed
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and POS system familiarity
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Customer service mindset with problem-solving abilities
- Must be authorized to work in the United States
- Positive attitude and willingness to learn