Job Description
Launch your hospitality career with Grand Hospitality Group! We're seeking passionate individuals with no prior experience to join our award-winning team in Richmond, VA. Enjoy comprehensive training, competitive benefits, and a dynamic work environment in Virginia's thriving hotel industry. Perfect for career changers, recent graduates, and those seeking a fresh start. Join us and become part of the heartbeat of luxury hospitality!
Responsibilities
- Delight guests with exceptional front desk service and check-in/check-out procedures
- Manage reservations and room assignments efficiently
- Respond promptly to guest inquiries and resolve service issues
- Coordinate with housekeeping, maintenance, and dining departments
- Process payments and maintain accurate transaction records
- Uphold brand standards for cleanliness and guest satisfaction
- Participate in daily team briefings and training sessions
Qualifications
- No prior hotel experience required
- High school diploma or equivalent
- Strong customer service orientation
- Basic computer literacy and POS system aptitude
- Ability to work flexible shifts including nights/weekends
- Positive attitude and willingness to learn new skills
- Valid work authorization in the United States
- Ability to stand/walk for extended periods