Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in Omaha! We're seeking passionate hospitality professionals who thrive in fast-paced environments and love creating memorable guest experiences. Enjoy weekly pay, comprehensive benefits, and opportunities for growth within our luxury hotel portfolio. Located in Omaha's vibrant downtown district, you'll be at the heart of Nebraska's tourism scene while working with a team that values excellence and customer service above all.
Why You'll Love Working With Us:
- Weekly pay schedule for immediate financial flexibility
- Comprehensive health, dental, and vision benefits
- 401(k) with company matching
- Complimentary hotel stays nationwide
- Tuition reimbursement program
Responsibilities
- Manage check-in/check-out processes efficiently while maintaining exceptional guest service standards
- Handle guest inquiries and resolve issues promptly using problem-solving skillsProcess reservations and room assignments with attention to detail
- Operate hotel management systems (PMS) and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams to ensure smooth operations
- Process payments and manage cash handling procedures
- Upsell hotel amenities and services to enhance guest experience
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong communication and interpersonal skills
- Proficiency in hotel management systems (e.g., Opera, Amadeus)
- Ability to multitask in a fast-paced environment
- Basic knowledge of reservation systems and room management
- High school diploma or equivalent required
- Flexibility to work evenings, weekends, and holidays
- Valid driver's license preferred