Job Description
Join the Grand Capital Hotel, a premier destination in the heart of Washington DC, as we seek passionate individuals to kickstart their hospitality careers. Our luxury property offers unparalleled training and growth opportunities for entry-level candidates eager to excel in guest services.
We provide a dynamic work environment with competitive compensation, comprehensive benefits, and career advancement paths. Located steps from iconic landmarks, our hotel is the perfect launchpad for your hospitality journey.
Responsibilities
- Deliver exceptional guest experiences through attentive front desk operations, check-in/check-out processes, and personalized service
- Maintain pristine guest rooms and common areas with meticulous housekeeping standards
- Operate hotel management systems including reservations, billing, and guest communication platforms
- Collaborate with cross-functional teams to ensure seamless service delivery and operational excellence
- Resolve guest inquiries and concerns promptly while maintaining brand standards
- Adhere to safety protocols, sanitation guidelines, and emergency procedures
- Support event operations and VIP guest handling during peak periods
Qualifications
- High school diploma or equivalent; hospitality certification a plus
- 0-2 years of experience in customer service or hospitality environments
- Exceptional communication and interpersonal skills with a guest-first mindset
- Ability to thrive in fast-paced settings while maintaining composure under pressure
- Strong attention to detail and organizational abilities
- Flexibility to work evenings, weekends, and holidays as required
- Basic proficiency in hotel management software and MS Office applications