Job Description
Join Washington DC's premier hospitality destination as an entry-level hotel team member! Grand Capital Hotel is seeking passionate, service-oriented individuals to kickstart their careers in the heart of the nation's capital. We provide comprehensive training, career advancement opportunities, and a dynamic work environment where your contributions directly shape memorable guest experiences. Whether you're a recent graduate or career changer, our supportive team will help you develop essential hospitality skills while working in a landmark location near iconic attractions.
As part of our commitment to excellence, we offer competitive wages, flexible scheduling options, and a comprehensive benefits package including health insurance, paid time off, and employee discounts. Our hotel culture celebrates diversity, teamwork, and professional growth – making it the perfect launchpad for your hospitality journey in one of America's most vibrant cities.
Responsibilities
- Deliver exceptional guest service during check-in/check-out procedures and throughout guest stays
- Maintain pristine guest rooms and common areas according to hotel standards
- Assist with guest inquiries, concierge services, and local recommendations
- Operate hotel systems including reservation software and point-of-sale terminals
- Coordinate with housekeeping, maintenance, and food service departments
- Resolve guest concerns promptly and escalate complex issues appropriately
- Adhere to safety protocols and emergency procedures
- Complete detailed room inspections and quality assurance checks
Qualifications
- High school diploma or equivalent; college students welcome to apply
- Basic computer literacy and POS system familiarity
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Attention to detail and organizational abilities
- Positive attitude with problem-solving aptitude
- Team-oriented approach to collaborative work
- No prior hotel experience required – we provide comprehensive training