Job Description
Join the dynamic team at Grand Plaza Hotel, Wichita's premier hospitality destination! We're seeking energetic individuals to kickstart their careers in the exciting world of hotel operations. Perfect for recent graduates or career changers, this entry-level position offers comprehensive training and growth opportunities within our luxury property. Enjoy competitive pay, flexible shift schedules including nights/weekends, and a supportive work environment that values your dedication to exceptional guest experiences.
Responsibilities
- Deliver outstanding customer service across front desk, concierge, and housekeeping departments
- Manage guest check-in/check-out procedures efficiently using our property management system
- Assist with room preparation and deep cleaning to maintain 5-star standards
- Handle guest inquiries and resolve issues promptly with a solutions-oriented approach
- Coordinate with maintenance and security teams for seamless property operations
- Complete daily shift reports and inventory management tasks
- Uphold strict safety and sanitation protocols per brand standards
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not mandatory
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong communication and problem-solving skills
- Basic computer proficiency with willingness to learn new systems
- Physical stamina to stand/walk for extended periods and lift up to 25 lbs
- Positive attitude and team-player mentality
- Must pass background check and drug screening