Job Description
Join the vibrant hospitality scene in Louisville as a Front Desk Agent at our prestigious downtown hotel! We're seeking a charismatic professional to deliver exceptional guest experiences while managing seamless check-in/check-out processes. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within our award-winning team.
Our ideal candidate thrives in fast-paced environments and embodies Southern hospitality with a modern twist. If you're passionate about creating memorable moments and possess stellar organizational skills, we want to meet you!
Responsibilities
- Manage guest check-in/out procedures with efficiency and warmth
- Handle reservation inquiries and modifications using Opera PMS
- Resolve guest concerns promptly while maintaining service excellence
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions to guests
- Maintain security protocols for guest and property safety
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong attention to detail with financial transactions
- Flexible availability including weekends/holidays
- High school diploma or equivalent required
- Basic knowledge of Louisville attractions preferred