Job Description
Join our award-winning hospitality team at Mountain View Resort & Spa as a Front Desk Agent! We're seeking enthusiastic individuals with a passion for customer service to be the first point of contact for our guests. No prior experience is required – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in one of Colorado's most beautiful destinations.
Responsibilities
- Warmly greet and check in/out guests with efficiency and professionalism
- Manage reservations using our property management system
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Assist with luggage and provide local area recommendations
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Exceptional customer service mindset
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Flexible availability including weekends and holidays
- Positive attitude and problem-solving abilities
- Willingness to learn our systems and processes