Job Description
Join our award-winning hospitality team at the Grand Plaza Hotel in Albuquerque, NM! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences while managing check-ins, reservations, and concierge services. Enjoy competitive pay, comprehensive benefits, and career growth in a vibrant downtown location.
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel management systems
- Handle reservations, modifications, and billing inquiries with precision
- Provide local recommendations and resolve guest concerns proactively
- Maintain accurate records of guest preferences and special requests
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and manage cash drawer with strict adherence to policies
- Uphold brand standards through consistent service excellence
Qualifications
- 1+ years hospitality or customer service experience required
- Proficiency with PMS systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid New Mexico driver's license and clean driving record
- Spanish language fluency strongly preferred
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Albuquerque attractions and services