Job Description
Join our award-winning team at Harborview Hospitality Group as a Front Desk Agent in the heart of Boston's vibrant downtown. We're seeking charismatic professionals to deliver exceptional guest experiences at our luxury boutique hotel. This role is perfect for hospitality enthusiasts who thrive in fast-paced environments and take pride in creating memorable stays. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth within our expanding portfolio of premium properties.
Responsibilities
- Check in/out guests efficiently while maintaining a warm, professional demeanor
- Manage reservation systems, process payments, and resolve billing inquiries
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Act as local tourism ambassador with detailed knowledge of Boston attractions
- Handle guest complaints with empathy and proactive problem-solving
- Maintain accurate guest records and confidential information
- Collaborate with concierge team to enhance guest satisfaction
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency with property management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments during peak hours
- Strong attention to detail with financial transaction accuracy
- Flexibility to work evenings, weekends, and holidays
- Boston tourism knowledge preferred
- High school diploma or equivalent; hospitality degree a plus