Job Description
Welcome to Urban Stay Chicago, where luxury meets hospitality. We are currently seeking a dedicated Front Desk Agent to welcome our guests and ensure their stay is unforgettable. If you have a passion for service and a knack for creating a welcoming atmosphere, we want to meet you.
Why Join Us?
- Competitive hourly pay ranging from $18.00 to $22.00.
- Comprehensive health, dental, and vision insurance.
- Employee discount on hotel stays and dining.
- Professional development and career growth opportunities within the hospitality sector.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a smooth check-in and check-out process.
- Manage incoming calls and emails with professionalism, directing inquiries to the appropriate departments.
- Maintain a clean and organized front desk area, including the lobby and reception desk.
- Handle guest requests, complaints, and emergencies efficiently and with a smile.
- Process payments and handle financial transactions accurately using our property management system.
- Assist with concierge services, including recommendations for local dining and attractions.
- Monitor building security and access logs to ensure guest safety.
Qualifications
- High school diploma or equivalent required; prior experience in hospitality is a plus.
- Strong interpersonal and communication skills with a customer-first attitude.
- Proficiency in Microsoft Office Suite and property management software (e.g., Opera, Fidelio).
- Ability to work flexible hours, including weekends, holidays, and evening shifts.
- Professional appearance and demeanor at all times.
- Ability to multitask effectively in a fast-paced environment.