Job Description
Join our award-winning hospitality team at Grand Oak Hotel & Spa, Raleigh's premier luxury destination. We're seeking a charismatic Front Desk Agent to create unforgettable experiences for our discerning guests. This role is perfect for a polished professional who thrives in fast-paced environments and embodies Southern hospitality. Enjoy competitive benefits, career growth opportunities, and work in Raleigh's vibrant downtown district.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out processes
- Manage room reservations and optimize occupancy using Opera PMS
- Resolve guest inquiries with prompt, solutions-oriented communication
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments, handle cash transactions, and maintain accurate financial records
- Execute upselling strategies for premium rooms and spa services
- Maintain meticulous documentation of guest preferences and special requests
Qualifications
- Minimum 2 years luxury hotel front desk experience
- Proficiency in property management systems (Opera preferred)
- Exceptional conflict resolution and multitasking abilities
- Valid North Carolina driver's license
- Flexible availability including nights, weekends, and holidays
- Professional appearance and polished communication skills
- Knowledge of Raleigh attractions and local area
- First Aid/CPR certification (or willingness to obtain)