Job Description
Are you the welcoming face that makes every guest feel like family? Desert Rose Inn & Suites is currently seeking a dynamic and detail-oriented Front Desk Agent to join our exceptional team in the heart of Tucson, Arizona. We are committed to delivering top-tier hospitality services in a stunning desert setting.
As the primary point of contact for our guests, you will play a crucial role in ensuring a smooth and memorable stay. We offer a competitive wage structure, comprehensive training, and a vibrant work culture.
Key Highlights of Our Offer:
- Competitive Pay: $15.00 - $20.00 per hour
- Comprehensive Benefits Package (Health, Dental, Vision)
- Employee Discount on Room Stays
- Flexible Scheduling
Join us and become a vital part of the Tucson hospitality scene!
Responsibilities
- Check guests in and out efficiently, verifying registration information and processing payments accurately.
- Answer incoming calls and manage reservations via phone and email with a professional and courteous tone.
- Address guest inquiries, complaints, and special requests promptly to ensure high levels of guest satisfaction.
- Maintain accurate daily logs of arrivals, departures, and special events.
- Assist in the maintenance of the front desk area, lobby, and public spaces to ensure a pristine environment.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and prompt issue resolution.
- Handle cash and credit transactions while adhering to company security and audit policies.
Qualifications
- High school diploma or GED required.
- Previous experience in a hotel front desk or customer service role is preferred.
- Proficiency with Property Management Systems (PMS) such as Opera or Micros is a plus but not mandatory.
- Strong verbal communication and interpersonal skills.
- Ability to work a flexible schedule, including weekends and holidays.
- Basic computer literacy and typing skills.