Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Omaha! We're seeking a dynamic professional to deliver exceptional guest experiences at our luxury downtown property. You'll be the first point of contact for our discerning clientele, ensuring seamless check-ins, personalized service, and memorable stays. With competitive compensation, comprehensive benefits, and growth opportunities, this is your chance to thrive in a fast-paced hospitality environment where excellence is celebrated.
Responsibilities
- Manage check-in/check-out processes for guests with speed and accuracy
- Handle guest inquiries and resolve concerns promptly
- Coordinate with housekeeping and maintenance teams for optimal operations
- Process payments and maintain accurate financial records
- Utilize property management systems efficiently
- Execute upselling strategies for room upgrades and amenities
- Maintain a clean, organized lobby area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency with property management software (e.g., Opera)
- Strong problem-solving abilities under pressure
- Basic knowledge of local attractions and services
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent required