Job Description
Join our award-winning luxury hotel in downtown Philadelphia as a Front Desk Agent and be the first point of contact for our esteemed guests. We seek a charismatic professional with exceptional hospitality skills to deliver memorable experiences while managing check-in/check-out processes, reservations, and guest inquiries. Enjoy competitive benefits, career growth opportunities, and a vibrant work environment in the heart of the City of Brotherly Love.
Responsibilities
- Efficiently manage guest check-in/check-out procedures using hotel management systems
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments, manage cash drawer, and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet departments for seamless operations
- Provide local recommendations and assist with guest transportation requests
Qualifications
- Minimum 1 year experience in hotel front desk or customer service role
- Proficiency in Opera, Fidelio, or similar property management systems
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment while maintaining composure
- Strong problem-solving abilities with attention to detail
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred