Job Description
Join our award-winning team as a Front Desk Agent at the heart of Charlotte's vibrant hospitality scene! No experience required—we provide comprehensive training to launch your career in luxury guest services. As the first point of contact, you'll create unforgettable experiences for international travelers, business professionals, and leisure guests alike. Enjoy competitive pay, flexible scheduling, and rapid advancement opportunities within our growing portfolio of premium properties.
Why Join Us?
- Industry-leading onboarding program with paid training
- Health benefits, employee discounts, and career development support
- Modern work environment in downtown Charlotte's thriving Arts District
- Recognition programs and monthly performance bonuses
Responsibilities
- Check in/out guests efficiently while maintaining brand standards
- Manage reservations, billing inquiries, and room assignments
- Resolve guest concerns with empathy and professionalism
- Coordinate with housekeeping and maintenance teams
- Operate property management systems (training provided)
- Process payments and maintain accurate financial records
- Promote hotel amenities and local attractions
- Maintain clean and organized reception area
Qualifications
- High school diploma or equivalent (GED)
- No prior experience required—training provided
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency (typing 25+ WPM)
- Positive attitude and customer-first mindset
- Ability to stand/walk for extended periods
- Flexibility to work evenings, weekends, and holidays