Job Description
Join our dynamic hospitality team at the Grand Oak Hotel in Oakland! We're seeking enthusiastic Front Desk Agents to create memorable guest experiences. No prior experience required – we provide comprehensive training to help you excel in this vital role. If you're a people person with a passion for service, this is your perfect entry point into the hospitality industry.
Responsibilities
- Warmly welcome and check-in/check-out guests using our property management system
- Handle guest inquiries, requests, and resolve issues with professionalism
- Manage reservations, bookings, and room assignments accurately
- Process payments and maintain secure cash handling procedures
- Coordinate with housekeeping and maintenance teams for guest needs
- Uphold cleanliness and organization of the front desk area
- Contribute to a positive, collaborative team environment
Qualifications
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Strong customer service mindset with a friendly demeanor
- Basic computer literacy and ability to learn new systems quickly
- Reliable punctuality and professional appearance
- Ability to multitask in a fast-paced environment
- No hospitality experience necessary – training provided!