Job Description
Join our award-winning hospitality team at Grand Hotel Minneapolis as a Front Desk Agent! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences. Our comprehensive training program will equip you with all necessary skills to thrive in this dynamic role. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement in the heart of downtown Minneapolis.
Responsibilities
- Welcome and assist guests with check-in/check-out procedures
- Manage reservations and room assignments via our property management system
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions to guests
- Maintain a clean and organized front desk area
Qualifications
- No experience required – we provide full training!
- Exceptional customer service mindset
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to work in a fast-paced environment
- Professional appearance and demeanor
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent