Job Description
Join the vibrant heart of NYC hospitality at Grand Manhattan Hotel! We're seeking enthusiastic individuals to kickstart their careers in our luxury front desk team. No prior experience required – we provide comprehensive training for motivated professionals who excel in customer service and thrive in fast-paced environments. Enjoy competitive benefits, career growth opportunities, and the chance to work in one of the world's most exciting cities. Apply today and become the first face of our distinguished hotel!
Responsibilities
- Deliver exceptional guest experiences through warm, professional check-in/check-out processes
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and security teams
- Handle guest requests and resolve issues promptly to ensure satisfaction
- Operate property management systems and maintain accurate records
- Process payments and manage cash/credit transactions securely
- Uphold brand standards through consistent service excellence
Qualifications
- High school diploma or equivalent required
- Zero hospitality experience necessary – we train all team members
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in basic computer applications
- Ability to multitask and remain calm under pressure
- Positive attitude with genuine passion for service
- Flexible availability including weekends and holidays