Job Description
Join the award-winning Milwaukee Grand Hotel as a Front Desk Agent and kickstart your hospitality career! No prior experience needed – we provide comprehensive training for motivated individuals who thrive in customer-facing roles. As the first point of contact for our guests, you'll create memorable experiences while working in our downtown Milwaukee landmark. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing hospitality group. What we offer: Paid training, health benefits, employee discounts, and a vibrant team environment.
Responsibilities
- Provide exceptional guest check-in/check-out service with warm professionalism
- Manage reservations and room assignments using our property management system
- Handle guest inquiries and resolve issues with empathy and efficiency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards and maintain a clean lobby area
- Assist with valet and concierge services as needed
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency (MS Office, point-of-sale systems)
- Positive attitude and willingness to learn new systems
- Ability to stand for extended periods and lift 25 lbs
- Flexible availability including weekends and holidays
- Valid Wisconsin driver's license preferred