Job Description
Join our award-winning hospitality team as an Entry-Level Front Desk Agent at the prestigious Grand Plaza Hotel in Los Angeles. This is your gateway to a thriving career in luxury guest services, offering competitive compensation and unparalleled growth opportunities. We're seeking energetic professionals with a passion for creating memorable guest experiences.
As the first point of contact for our international clientele, you'll master the art of hospitality while developing skills in reservation systems, conflict resolution, and premium service delivery. Our comprehensive training program ensures rapid career progression into supervisory and management roles.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized attention
- Manage reservation systems, room assignments, and billing operations
- Resolve guest inquiries and complaints with professionalism and empathy
- Coordinate with housekeeping, maintenance, and valet services
- Process payments and maintain accurate financial records
- Promote hotel amenities and upsell premium services
- Maintain pristine lobby and reception area standards
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service or hospitality experience
- Proficiency in reservation systems (Opera, Fidelio, or similar)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of local attractions and services
- Flexible availability including weekends and holidays
- Valid California driver's license preferred