Job Description
Join the vibrant hospitality scene in Austin as a Front Desk Agent at The Grand Austin Hotel! We're seeking energetic, guest-focused individuals to create memorable experiences for travelers from around the world. No prior hotel experience required—just your passion for exceptional service and a commitment to making every guest feel welcome. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our luxury property located in the heart of downtown Austin.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions to guests
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Must be available to work weekends, holidays, and evenings
- Customer service experience preferred but not required
- Valid Texas driver's license (for occasional errands)