Job Description
Join our award-winning team at the Grand Atlanta Hotel! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. As a Front Desk Agent, you'll be the first point of contact for our international guests, creating memorable stays in Atlanta's vibrant heart. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of the city's most iconic properties.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments
- Handle guest inquiries and resolve service issues
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards for cleanliness and safety
Qualifications
- High school diploma or equivalent
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Basic computer proficiency with MS Office
- Ability to work flexible shifts (evenings/weekends)
- Positive attitude and team-oriented mindset