Job Description
Join our award-winning hospitality team at Mountain View Resort & Spa as a Front Desk Agent! We're seeking energetic, guest-focused individuals to create memorable experiences for visitors to the beautiful Colorado Springs area. This entry-level role offers comprehensive training and clear pathways for career growth within our luxury resort chain. Enjoy competitive benefits, employee discounts, and the chance to work in one of Colorado's most stunning destinations.
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and professionalism
- Manage reservations, room assignments, and billing inquiries
- Act as primary point of contact for guest requests and concerns
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest needs
- Utilize PMS software to manage daily operations
- Uphold resort standards for cleanliness and safety protocols
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and problem-solving abilities
- Proficiency in basic computer applications
- Ability to work flexible shifts including weekends/holidays
- Valid driver's license and reliable transportation
- Positive attitude with team-oriented mindset
- Willingness to complete on-the-job training program