Job Description
Join our award-winning team at Grand Hospitality Group as a Part-Time Front Desk Agent in the heart of Austin! We're seeking charismatic individuals who thrive in fast-paced environments and deliver exceptional guest experiences. This role offers flexible scheduling, competitive pay, and opportunities for career growth within our luxury hotel portfolio. If you're passionate about hospitality and possess strong communication skills, we want to meet you!
Responsibilities
- Provide exceptional guest check-in/check-out services with warm professionalism
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly and escalate complex issues to management
- Maintain accurate records of guest preferences and special requests
- Collaborate with housekeeping, maintenance, and security teams
- Process payments and manage cash handling procedures
- Utilize property management systems (e.g., Opera, Amadeus)
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency in property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Texas driver's license (for local errands)
- Flexible availability including nights, weekends, and holidays
- Bilingual (English/Spanish) highly desirable