Job Description
Join our award-winning team at Grand Bay Hotel Tampa, where hospitality meets luxury! We're seeking a charismatic Front Desk Agent to create unforgettable experiences for our guests. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries in our stunning waterfront location. Enjoy flexible scheduling, competitive benefits, and a vibrant work culture in the heart of Tampa's downtown district.
Responsibilities
- Efficiently manage guest check-ins/check-outs with speed and accuracy
- Handle reservation modifications and optimize room occupancy
- Resolve guest inquiries with proactive problem-solving solutions
- Process payments and maintain financial transaction records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management software (Opera) for daily tasks
- Uphold brand standards through personalized guest interactions
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Florida driver's license (if required for errands)
- Flexible availability including weekends and holidays
- Basic knowledge of Tampa tourism attractions
- High school diploma or equivalent required